Should you need to change or cancel your appointment, we require 24 hours notice for any changes or cancellations to your reservation, and 48 hours notice for spa events with 3 or more services. Otherwise a charge of 50% of the services scheduled will be added to the credit card given to hold the appointment. If you do not call and do not show for your scheduled appointment, you will be charged for all of the scheduled services in full. Failing to provide the proper notification, or simply not showing up for a scheduled appointment, not only hurts our stylists’ schedules and the health of the salon, but makes scheduling for other clients extremely difficult. We know that busy lives are always in a flux, so please give us a call the day before and we’ll happily reschedule your appointment at a time that is more convenient for your schedule.
Please Be Punctual! To assure that you receive the best and most thorough treatment, we ask our guests to arrive 15 minutes before his or her first appointment. NOTE: We understand people are busy, however, if a client arrives late for an appointment, the practitioner reserves the right to give as much time during the service as she/he can provide out of consideration for the next client.
Product return policy
All products unopened and unused are guaranteed for credit within 7 days of purchase.